PROFESSIONAL DEVELOPMENT AND BUSINESS ETIQUETTE SERVICES
 
The following seminars are available.  They may be presented in your conference room, in the setting of your choice, or at our location.  We can train your group of any size, so that everyone learns the same powerful skills at the same time.

Onsite training is not only convenient, but also cost-effective. We will also travel to your location!


OUTCLASS THE COMPETITION -HOW TO BE A VIP PERFORMER IN THE BUSINESS ARENA

Business competition is rigorous and organizations are now looking for persons who can handle themselves in any business situation.  Participants gain the practical and proven tools they need to “outclass the competition” with protocol intelligence, which is the ultimate business tool.


Topics

How To Make An Entrance And Work The Room

Introducing Yourself And Others

Responding To Introductions

The Art Of Handshaking

Forms Of Address

Eye Contact

Body Language

How To Remember Names

Conversation Skills

Business Meeting Protocol

Handling Cantankerous Customers


FINESSING THE BUSINESS MEAL-FEELING CONFIDENT IN ANY DINING CIRCUMSTANCE

 The demand has never been greater for individuals to conduct business over a meal. Top-performing professionals find themselves under pressure with the choice of which fork or knife to use instead of focusing on building a business relationship.  Project the confidence and demeanor required to conduct business over a meal during this all-encompassing dining seminar.

Topics

Effective Business Entertaining

    Host, Hostess, And Guest Duties

    Silverware Savvy

    Navigating The Place Setting

    Body Language At The Table

    Handling Accidents

    Napkin Etiquette

    Seating Etiquette

    Eating Various Foods

    Toasting

    Forms of Service

    Table Conversation

    American Style Of Eating

    Continental Style Of Eating

    The DO'S And Don’ts of Dining


IMPROVING YOUR MINGLING CAPABILITY
&
EXPANDING YOUR NETWORKING SKILLS

Topics

    How To Make An Entrance

    How To Gracefully End A Conversation

    Small Talk Made Easy

    Remembering Names

    The Art of Handshaking

    Introducing Yourself and Others

    The Do’s and Don’ts of Networking


INTERNATIONAL PROTOCOL AWARENESS

Being A Topnotch Participant In The International Sector

In order to establish a relationship that will foster goodwill, knowledge of international protocol is crucial in today’s global economy.  International Protocol Awareness is an interactive discussion of cultural traditions, expectations, and needs of international executives coupled with an array of practical tips on cross-cultural communications. 

Topics 

Pre-Meeting Strategy

Rank and Status

Forms of Address

Business Introductions

Eye Contact

Handshaking Customs

Communication Styles

Body Language

Impress Clients by Knowing Their Culture

Gestures That Are Offensive in Certain Cultures

High and Low-Context CulturesEffective Gift Giving

Corporate Culture and Clothing


UNDERSTANDING TECHNOLOGY ETIQUETTE

How to Communicate Successfully in the Digital Age

Currently the world is flooded with so many communication tools that we forgo face-to-face communciation for convenience. This lack of personal contact can cause communication breakdowns. This educational seminar addresses the limitations linked to modern technology and offers solutions to help employees communciate more effectively and abolish some of hte most common, yet costly, errors.

 Topics

Telephone Etiquette

Cellular Phone

Beeper and Speaker Phone Protocol

E-Mail Protocol

Answering Machine

Voicemail Protocol

Video Conferencing

 

P.O. Box 24919 *  Detroit, Michigan 48224-9998
PHONE: (313) 647-0681 *  FAX:  (313) 647-0682
E-MAIL: Info@protocolmi.com
http://www.protocolmi.com
 

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